Terms and Conditions
Return and Exchange Policy
To Place a Refund/Exchange Request:
Click on 'My Account" in the tab bar and login.
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Click on “Orders”.
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Click on “View”.
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In case you want to refund one item from the invoice, click on “Ask for a refund” button, below the item.
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In case you want to refund the entire order, click on “Refund my entire order”.
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Didn’t log in before you placed the order? Contact us on customercare@ordersano.com
Local Refund Policy:
Our courier will pick up the item within 2-3 working days. Items returned must be in good condition with the original packaging.
We do not return a refunded item that is damaged, worn, washed or altered in any way.
It will take 5 – 7 working days for the refund to be transferred to your bank account.
Incase of return, 1.5 KD shall be deducted as delivery charges.
Incase of exchange, Delivery will be charged ( 1.5 KD ).
International Refund Policy:
After the Sano Team approves your refund request, buyers must return the perfume items to the same address listed on the waybill.
Buyers may return the perfumes through any shipping company of their choice, at their own cost.
Sano is not responsible for the return shipping fees. Customers are fully responsible for all charges required to send the item back.
Returned perfume items must be received by the Sano Team within 14 days of receiving the order.
A full refund will be issued minus courier and handling fees.
Please note that shipping fees are non-refundable.
Kindly do not return any perfume items without submitting a refund/exchange request through the website.
Once the returned perfume is received and inspected, the refund will be processed within 5–7 working days and transferred to your bank account.
Terms and Conditions
In-stock perfume items are delivered within 5 days inside Kuwait (may take longer during sale periods).
International in-stock deliveries take up to 10 days (may take longer during sale periods).
Advance payment / Pre-Order may be available for selected perfume items.
Pre-order perfumes require 12–20 working days to be prepared and delivered (may take longer during sale periods).
Incorrect shipments will be replaced at no extra cost.
Returns or exchanges must be requested within 3 days of receiving your order.
Perfume items must be unused, in perfect condition, and in original packaging with tags attached.
No refunds or exchanges on customized / on-demand perfume orders.
No refunds on special / evening perfume collections.
Returned items sent without an official return request will not be accepted.